Orders are fulfilled in 3–7 days, after which they are shipped out. The shipping time depends on your location, but can be estimated as follows:

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● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

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Orders lost in transit

If it’s past the estimated delivery date and you still haven’t received your order, the package might be lost in transit. If you think your order has been lost in transit, please notify Mindheart at info@mhsw3h501c3.com no later than 15 days after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you for orders lost in transit.

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Please note that in the case where the tracking information states your order was delivered to the correct address but you (the customer) thinks it has not been received, Mindheart will not take responsibility for reshipping a replacement.

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